On the 16th of this month, Razer’s Europe store had either a bug or a mistake that meant that entering “1234” as a discount code automatically lowered the cost of one’s order by 90%!
As you can imagine, I took part in it wholeheartedly, ordering myself an Orb-weaver and a Tournament keyboard. My girlfriend (who told me about the discount) got a crap ton of stuff as well, as did many of my friends.
However, we are now all in Limbo. Razer has said nothing other than “this was a not a true discount code, and we are looking into it”. It would appear they’re refusing to share information with their customers, or just generally keep us informed as to what they’re going to do.
Regardless of the economic loss to themselves, Razer is currently in the possession of a large amount of money from a lot of people who partook in this offer, and they’re not sending out the items yet. This means that they’ve taken the money from out Pay-pals, they’ve made all the items not already shipped before the error was discovered on backlog, and have closed their site.
They are, essentially, withholding our money from us. I am not sure of the legal ramifications of this, as we have paid, and many have recieved confirmation of their order.
In looking at their terms and conditions, simply clicking “Place Order” is not a confirmation of sale legally; to be a true promise of sale, one needs to have their order confirmed. One of my order was confirmed, as was the first order of my girlfriend’s, but our other orders still remains in limbo. Taking their terms and conditions into account, this should feasibly mean that the confirmed orders have to go through.
But, we don’t know. Either they’re frantically speaking to their lawyers trying to find a way out of this, or they’re simply withholding information for whatever reason. It’d sure help restore satisfaction and trust in the company if they would say something though.
It sure would help to let us know something.